Child Sexual Abuse and Exploitation Standards

1. Our commitment

Child safety is a non-negotiable priority for Postals. We do not allow, tolerate, or facilitate any content or conduct that sexualizes, exploits, endangers, or harms a minor, regardless of the stated intent of the person posting it.

This commitment applies to all user-generated content, direct messages, profiles, usernames, images, videos, and any other feature of the app.

2. What CSAE is

Child sexual abuse and exploitation (CSAE) covers any content or behavior that sexualizes, exploits, or endangers a minor. This includes, among other conduct, attempts to build a relationship with a minor for sexual purposes ("grooming"), sexual coercion or blackmail of a minor, and trafficking of minors for sexual purposes.

This category also strictly prohibits child sexual abuse material (CSAM): any visual depiction — photographs, videos, or computer-generated images — showing a minor in a sexually explicit context. This material is illegal, and its presence is addressed immediately.

3. Prohibited content & conduct

In addition to what is described above, Postals explicitly prohibits:

• Posting, sharing, or requesting images or videos that sexualize a minor
• Contacting a minor with sexual intent or to arrange a meeting for that purpose
• Sharing links, references, or information that direct users to CSAE content outside the app
• Using accounts that impersonate minors for purposes of sexual exploitation
• Any form of harassment, coercion, or manipulation directed at a minor
• Facilitating, promoting, or normalizing child sexual exploitation in any way

4. How to report content in the app

Postals provides a reporting mechanism available directly inside the app, with no need to leave it. Any user can flag a post, message, story, or profile they believe violates these standards.

1. Tap "Report"

   Available in the options menu of any post, message, story, or profile.
2. Choose the reason

   Select the "Child sexual abuse or exploitation" category so the report is prioritized.
3. Immediate automatic blocking

   Content reported under this category is automatically hidden and blocked while under review, without waiting for a prior manual review.
4. Team review

   The content and the involved account go through review to confirm the violation and apply further action.

5. What happens after a report

When a CSAE-related report is received, Postals acts immediately and in line with its published standards and applicable laws:

• The flagged content is automatically blocked and is no longer visible to other users
• The involved account may be suspended or permanently removed
• Material identified as CSAM is removed from our systems as soon as it is confirmed
• Where legally required, evidence is preserved and we cooperate with the relevant authorities

6. Legal compliance

Postals complies with applicable child safety laws and with the requirements of the app stores where it is distributed, including Google Play's Child Safety Standards policy.

Our practices are also aligned with international industry standards, including best practices for combating online child sexual exploitation and abuse promoted by the Tech Coalition.

7. Child safety point of contact

Postals designates a point of contact responsible for CSAM prevention practices and compliance with these standards. This contact can be reached for specific child safety concerns related to the app.

8. Additional resources

If you encounter child sexual abuse content on any platform, in addition to reporting it within the app you can also reach out to specialized organizations:

• NCMEC (CyberTipline): a U.S.-based organization dedicated to reporting online child exploitation
• Local authorities: law enforcement in your country also accepts this type of report
• Tech Coalition: an industry reference for best practices against CSAE

These standards are reviewed periodically and may be updated to reflect changes in the law or in app store policies.