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Account Deletion — Postals

This page explains how users of Postals can request the permanent deletion of their account and associated data. We are committed to giving you full control over your personal information. Deletion is free, straightforward, and can be initiated directly from the app or by contacting our support team.

1. How to request account deletion

There are two ways to request that your Postals account be permanently deleted:

Delete directly from the app (recommended)

Open the Postals app and go to your Profile. Inside the profile menu, find Account Settings and tap Delete Account. Follow the on-screen confirmation steps. This is the fastest way to complete the process — no waiting required.

If you cannot access the app or prefer to request deletion manually, send an email to jhuniorgonzalez2305@gmail.com with the subject "Account Deletion Request". Please include the username or phone number linked to your account so we can locate and process your request promptly.

Confirm your identity

For your security, we may ask you to verify your identity before proceeding — whether through the in-app flow or by email. This step protects you from unauthorized deletion requests on your account.

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Before you proceed: Account deletion is permanent and cannot be undone. If you simply want to take a break, consider logging out or disabling notifications instead.

2. What data gets deleted

Upon deletion of your Postals account — and absent any applicable legal retention requirement — the following data is permanently and immediately deleted from our systems:

Data type	Description	Status
Account & profile	Username, display name, profile picture, bio	✓ Deleted
Photos & videos	All media files you have uploaded or shared	✓ Deleted
Posts & stories	All posts, captions, reactions, and story content	✓ Deleted
Messages	Direct messages sent or received in the app	✓ Deleted
Comments & likes	All interactions left on other users' content	✓ Deleted
Contact data	Phone number and linked contact information	✓ Deleted
Usage & activity logs	App usage history, device info, session data	✓ Deleted
Preferences & settings	Notification settings, interests, app preferences	✓ Deleted

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Immediate deletion: All data listed above is removed immediately upon completion of the deletion request, provided there is no active legal hold on your account.

3. Data retention for legal purposes

In certain circumstances, we are legally required to retain some or all of your data beyond your deletion request. This occurs when:

A government authority, law enforcement agency, or court has issued a valid legal order requiring data preservation
Your account is under investigation for serious offenses such as fraud, terrorism, child exploitation, or human trafficking
Retention is necessary to resolve an active dispute or enforce our Terms of Service

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Legal hold: When a legal retention requirement applies, the following types of data may be preserved for as long as legally required — this includes photos, videos, messages, posts, account details, and any other content or metadata relevant to the legal matter.

Data type	Retained when a legal hold applies	Status
Photos & videos	All media associated with the account	⚖ Retained
Messages	Complete message history	⚖ Retained
Posts & content	All posts, stories, and comments	⚖ Retained
Account details	Profile information and registration data	⚖ Retained
Logs & metadata	Activity logs, IP addresses, device data	⚖ Retained

Once the legal obligation is fulfilled, all retained data will be deleted in accordance with applicable regulations. Retained data is never used for marketing, analytics, or any other commercial purpose.

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Data security during retention: Any data preserved under a legal hold is stored securely with strictly limited access. It is only shared as required by the applicable legal order.

4. Deletion timeline

Here is what happens after you submit a deletion request:

Request received

Your deletion request is logged immediately — whether submitted through the in-app flow or via email to our support address.

Identity verification (if required)

We may verify your identity before proceeding. For email-based requests this typically takes no more than 24–48 business hours.

Account access revoked immediately

Once deletion is confirmed, your account is deactivated, all active sessions are terminated, and your profile becomes inaccessible to other users.

Data permanently deleted

All your data is removed from our production servers immediately, subject to the legal retention exceptions described in Section 3 above.

5. Contact & support

If you have questions about account deletion or need assistance at any step, our team is ready to help:

In-app: Go to your Profile menu and tap Help & Support
Email: jhuniorgonzalez2305@gmail.com — include your username and a brief description of your request

We aim to respond to all email inquiries within 2 business days.