Postals Privacy Policy
We respect your privacy and are committed to protecting your personal data. This policy explains how Postals handles your information and outlines the rights you have over your data.
1. Information we collect
We may collect the following kinds of personal data about you, including data processed through third-party infrastructure such as Google Firebase:
- Identity data: name, username, profile picture
- Contact data: phone number, authentication credentials (via Firebase Authentication)
- Profile data: preferences, interests, feedback
- Usage data & Analytics: interaction information and usage statistics (via Firebase Analytics)
- Technical & Diagnostic data: device type, OS version, and crash logs (via Firebase Crashlytics)
- Location data: with your explicit permission
- Content & Storage data: posts, messages, media files, and attachments stored securely (via Cloud Firestore and Firebase Cloud Storage)
- Notification tokens: push notification tokens (via Firebase Cloud Messaging)
2. How we use your information
- To provide and maintain our service
- To notify you about changes to the service
- To provide customer support
- To gather analysis and improve our app
- To detect, prevent, and address technical issues
- To provide personalized content and recommendations
- To communicate updates and new features
3. Data sharing and legal compliance
We do not sell your personal data. We may share your information with service providers who help us operate the app, analytics partners, and legal authorities when required by law.
Legal disclosure: We are legally obligated to cooperate with law enforcement. If competent authorities request user information as part of an investigation into serious crimes — including terrorism, child exploitation, human trafficking, or fraud — we will provide the necessary information as required by valid legal orders.
All third parties are required to respect the security of your data and treat it in accordance with the law.
4. User responsibility and content liability
Important: You are entirely responsible for all activities conducted through your account and all content you upload, share, or distribute — including music, videos, images, posts, messages, and links.
You must ensure you have the necessary rights and licenses for any content you share. This includes:
- Compliance with copyright and intellectual property laws
- Proper licenses for music, videos, and other copyrighted materials
- Ensuring content does not violate any laws or regulations
- Not sharing illegal, harmful, or inappropriate content
- Respecting the rights and privacy of other users
The platform is not responsible for user-generated content. Any legal consequences arising from your use of the application are your sole responsibility.
5. Data security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is strictly limited to those with a genuine business need.
6. Data retention
We retain your personal data only for as long as necessary to fulfill the purposes it was collected for. When you delete your account, we will delete or anonymize your data unless we are required to keep it for legal purposes, resolution of disputes, or enforcement of our agreements.
7. Your rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
You can exercise these rights through your account settings or by contacting us.
8. Cookies, tracking, and third-party advertising (Google AdMob)
We use cookies and similar tracking technologies to operate our service. You can configure your browser to refuse cookies at any time.
Additionally, our app uses third-party advertising services, specifically Google AdMob, to display ads. Google uses cookies and mobile advertising identifiers (such as the Google Advertising ID or iOS IDFA) to serve personalized or non-personalized ads based on your interests and usage history.
You can manage your ad preferences, opt out of personalized advertising, or control your ad settings at any time by visiting Google Ad Settings or through the app's consent management platform.
9. Third-party links
Our app may contain links to third-party websites. We have no control over and assume no responsibility for the content or privacy practices of any external sites or services.
10. Children's privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will remove it promptly.
11. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact us
If you have any questions about this Privacy Policy, you can reach us through:
- The in-app support section
- Email: jhuniorgonzalez2305@gmail.com
- Our Help Center
© 2026 Postals. All rights reserved.